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Terms and conditions

General terms

The following terms apply to the purchase of goods and services, supplied by Martinsen AS. The terms and conditions apply to all types of sales, as long as the parties have not agreed otherwise in writing.

Order terms
All prices are stated excluding VAT, environmental tax and shipping.
All items must be ordered per sales unit defined in the text on the item. 
E.g. product number 40211160
Goja - Telysholder Svart 10x12,5cm Glass
På lager
6 stk. i pakken
This product must be ordered in quantities of 6, the price is defined per piece. and not per sales unit.


Payment terms
We credit check all our new customers, based on this evaluation we set your payment terms.
New customers are asked to prepay.
In case of advance payment: A request for advance payment will be sent out after an order has been received. On this advance payment, VAT is shown as 'Charges'. It should take 7-10 days from the time payment is made before goods are dispatched from our warehouse.

The invoice is sent by e-mail and it is therefore important to enter the correct e-mail address. We have deferred further payment requests and debt collection work to Kredinor.


Delivery terms
The standard shipping limit that must be reached before sending goods. This is NOK 4,000 per warehouse, this can be changed if desired.
We have two separate warehouses;
Warehouse 70 Jevnaker: Furniture, interiors, textiles and spare parts. 
Warehouse 78 Hov: Garden furniture.
See specification on order confirmation. The orders are sent separately from each of the warehouses, and shipping is added to all shipments.

All our customers pay shipping for their shipments.
Delivery takes place once per week, delivery day is determined from your postcode.


Product information
The buyer must expect some deviation in colour compared to what is shown in the catalogues, websites and other advertising material. Deviations between the image of a product and the product's real appearance may occur. Only significant deviations give grounds for a complaint. Deviations in size under 5 percent do not give grounds for a complaint.

Delivery terms
Damages during transport
The consignee must himself ensure that the product packaging is not damaged and that the number of parcels delivered is in accordance with the information of the packing slip/consignment note. Any damaged or missing package must be entered on the packing slip/consignment note before you sign the receipt, and must be reported to Martinsen immediately and at the latest within five days. Otherwise, Martinsen AS can waive responsibility for damage.
1. All complaints must be registered with us no later than 8 days after the dispatch date.
2. Before any goods are returned, this must be cleared with Martinsen AS. Expired goods are not accepted for return.
3. In case of any complaints or returns, send an e-mail to Attach the customer number, order number, article number and a picture of the damage.
4. Discounts are valid while stocks last. We reserve the right to correct printing errors.