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Privacy statement Martinsen

Privacy statement for Martinsen and our use of cookies

Who is responsible for processing your data?

Martinsen is responsible for the customer register and personal information. The day-to-day processing and management of the customer register is delegated to Martinsens customer service.

What personal data is recorded?

When you become a customer of Martinsen, the following information is registered in the customer register: company name, first name, surname, address, telephone number and e-mail address. This information is necessary for Martinsen to be able to manage your customer relationship. Your customer number is assigned and registered by Martinsen. When using the form in the webshop, you are asked to fill in all fields that are necessary to process your inquiry. This is to avoid spam and other non-serious inquiries. It is nevertheless voluntary to provide information in the integrated forms on the websites. If you do not wish to provide the necessary information on the website, you can send us an e-mail or call Martinsens Customer service directly.

What is the purpose of registering personal data?

The purpose of the collection and registration of personal data is mainly to follow up your customer relationship in a good way and ensure shipments are made to the correct addresses. The processing of personal data involves, among other things, sending newsletters, informing about and marketing Martinsens products. With relation to information about, and marketing of products from Martinsen partners, all disclosure and processing of personal data takes place in line with the legislation and for the purposes described in the privacy policy. The framework for disclosure to and processing of personal data by third parties is determined by Martinsen. In accordance with § 12 of the Marketing Act, we require your specific consent if electronic communication methods are to be used to inform about, or market products, services or benefits individually to you. You give your consent by ticking the box and in such cases you will receive additional information about what you are consenting to.

How does Martinsen use cookies?

When you use the websites or any of our online applications, you leave electronic traces. Some of this information is registered through information cookies. A cookie is a text file that is stored on your computer when you visit and interact with the websites. Martinsen uses cookies from the analysis tools such as Google Analytics, Google Optimize and Hotjar to create an overall picture of how users interact with the website. Examples of what information is stored; how you found the website and the time you spend on it, the number of page views and the number of visits. Hotjar is also used to measure and observe the users behaviour and choices by recording the users actual movements and clicks on the screen via video. The collected data is anonymous and will never be linked to your personal information. The data is used as a basis for improving the websites and increasing user-friendliness, to generate statistics and sometimes in connection with the marketing of the offers and benefits.
The information generated by the cookie about your use of the websites, including the IP address, can be transferred to and stored by Google and Hotjar on servers in the United States or other countries where Google and Hotjar have data centers. Google/Hotjar can use this information to evaluate your use of the websites, prepare reports on website activity and provide other services related to website activity and Internet use. Google/Hotjar may also transfer this information to third parties where this is required by law, or where such third parties process the information on Google/Hotjar's behalf. By using Martinsen's website, you consent to Google/Hotjar processing your data in the manner and for the purposes stated in the privacy policy.

The cookies from Google/Hotjar are created automatically, unless you have set your browser to reject them. You decide for yourself whether you want to allow the storage of cookies. You can set all newer versions of most browsers to accept or reject all or some cookies. Please note that if you reject cookies, you may affect the functionality of the websites. You can find more information and guidance on how to manage cookies at

How is the information stored, secured and deleted?
Martinsen stores personal information about customers in accordance with current legislation. In accordance with Section 28 of the Personal Data Act, information that is no longer necessary for the purpose for which it was stored, will be deleted. Martinsen complies with Norwegian laws and regulations.

How is the information in the customer register secured?
Only selected employees at Martinsen have access to the customer register. Access is regulated with access control and passwords. Martinsen processes the information in a safe manner and in accordance with the Personal Data Act's requirements for integrity, confidentiality and availability.

How can you access or change registered personal data?
In accordance with Section 18 of the Personal Data Act, and as a customer of Martinsen, you have the right to access the information registered about you. If the information is incomplete or incorrect, you can, in accordance with Section 27 of the Personal Data Act, demand that it be corrected.

More information?
If you have questions related to the customer register, want access, want to request correction or deletion, you can contact customer service at Martinsen at or telephone 51 78 92 00